Saint Augustine’s University improves outreach to keep its default rate down.
Saint Augustine’s University (SAU) is a private, not-for-profit institution, located in Raleigh, N.C. With an average enrollment of approximately 1,100 students, SAU offers more than 25 undergraduate degree programs.
Borrower Connect™ select service and our financial literacy and student success program
“Student Connections is doing a remarkable job at helping our institution keep its default rate down. The staff is friendly and courteous, and they go the extra mile.”
- Sharon R. Griffin, default manager at Saint Augustine's University
With a cohort default rate of more than 35 percent, SAU needed help managing its default prevention efforts.
SAU’s financial aid staff started using Borrower Connect’s select service to contact all of the school’s borrowers. With the user-friendly campaign management features, they are able to communicate efficiently with borrowers in their grace period and throughout the various stages of delinquency. The school also proactively educates students on money management and other helpful skills with our financial literacy and student success program.
In response to the team’s work with the Borrower Connect tool and outreach services, the institution’s cohort default rate is now less than 25 percent and continues to decline.